If for some reason you are not pleased with all or part of your order, we ask that you return it for exchange or refund within 30 days of invoice. All items must be unused and in the condition received. All returned clothing must be unwashed. We will process your order promtly and expedite your return request.
Do you accept orders via telephone?
Yes, we are happy to accept orders via telephone. Please call one of our sales representatives at 937-276-4288 and we will be glad to assist you with your order.
When will my credit card be charged?
Your credit card will be charged after your order is picked, packed, and invoiced. Orders are usually processed with 24 hours.
Can I have a package shipped to an address separate form the address of the credit card holder?
We highly recommed that your shipping address matches the billing address of the credit card you are using. If an alternate shipping address is a must, you will need to contact your credit card company and ask them to add the new address as an alternate address. Please note that orders with an alternate shipping address are subject to further verification and may require the signature of an authorized card holder at the time of delivery.
Is your website secure?
dnamailorder.com is a completely secure website featuring 128 bit encryption provided by the top name in internet security, Thawte.
Do you accept international orders?
No. At this time, we only accept orders within the United States, including Alaska, Hawaii, and US territories.
